Frequently Asked Questions

Most questions are easily answered through our FAQ's. Still have questions? Send us an email to hello@eatnook.ca and we will respond within 24 hours!

Cleanses & Subscriptions

Our subscriptions are created to be the easiest, most convenient, and most cost-effective option! When you sign up for a subscription you save 5% weekly. Select the frequency of meals that you would like to receive (from 6 meals to 15 meals) and the frequency of your delivery (from weekly, to bi-weekly, to monthly) and then sit back, relax, and wait for your deliveries! You can cancel your subscription after the first week and there are no commitments. We will charge your credit card on the day that you placed your original order to reflect the frequency of delivery.

Yes, to skip your upcoming delivery simply log into your member account and select "Pause Subscription" minimum 3 days before your next delivery (Thursday @ 10am for Sunday delivery and Sunday @ 10am for Wednesday delivery). Your subscription will resume as usual the following week. If you have any questions please email us at hello@eatnook.ca

We offer a full range of juice cleanse and hybrid programs, which are a combination of plant-based meals and cold pressed juices & raw shots. Each has an unique blend of ingredients for different results that can be found in the product description. You can also book a free 15-minute video call with Madi, the founder, to talk about which program is right for you! Simply click here to book a call.

Cold pressed is simply the method we use to extract juice from vegetables and fruit without heat or oxygen. The lack of both during extraction does not compromise the nutritional value nor eliminate the active enzymes in the juice.

When doing a cleanse we highly suggest cutting out alcohol and caffeine as they are taxing on the body's system (they can cause dull skin, slow digestion, and energy crashes) but we always say to listen to your body. It is okay to have 1 cup of coffee in the morning but make sure that there is no added dairy or sugar!

If you would like to make a substitutions to any of our pre-set subscriptions, cleanses, or programs please email us at hello@eatnook.ca

Yes! Please return them to our commissary located at 990 Bishop St. N, Unit #4, Cambridge Ontario. For every bottle you return, regardless of the size, you will receive $0.25 value of points for future orders.

No. Nook is not a licensed medical doctor and does not practice medicine. We do not offer or provide medical advice. If you require medical advice or attention please seek out a professional medical doctor. nothing on this website shall be interpreted as medical advice. Any/all information obtained from our website shall not be interpreted as a substitute for medical advice.

Meals & Ingredients

All of our products are made 100% from plants. We do not use any daily or animal products. One of the most powerful things we can do for our long-term health and for the planet is to have a lifestyle that is predominantly plant-based.

Yes! All of our produce is sourced from a local, certified organic, farmer who has a sister farm in the US to ship in certified organic produce during the winter months. During the local growing season more than 80% of our meals are made from locally grown plants. All of our grains, pastas, and legumes are organic as well as our soy-based proteins such as tempeh and tofu.

We only use the highest quality, certified organic, fats for our meals and dressings. Are main sources are extra virgin olive oil, coconut oil, and sesame oil.

We offer both! We strive to create balance with our programs for optimal digestion and enjoyment. All meal labels that are best enjoyed warm have a "re-heat" symbol on them and are delivered in a microwave & oven-safe container. The best way to enjoy the meals meant to be re-heated is in a pan on the stovetop for 3 to 5 minutes on medium high heat!

We focus on five main components when we create each dish. We focus on eating the rainbow, plant, protein, nutrient density, healthy fats, and organic leafy greens. Each day of meals has over 20 different ingredients for optimal nutrient-density and variety of vitamins and minerals.

Each meal is made from scratch the day of delivery. The meals are meant to be consumed within 3 days for optimal freshness. Some snack items have a longer shelf-life, please see the specific product for the information.

Some meals require heating, those are all packaged in microwave & oven safe containers. We recommend re-heating the meals on the stove top, simply empty the meal contents into a pan on medium heat, add the sauce, and heat for a few minutes depending on personal preference. To heat in the microwave, remove the lid and heat for 2-3 minutes depending on personal preference.

All of our meals are completely refine-sugar free. We use natural sweeteners such as maple syrup, medjool dates, banana, and apples to naturally sweeten our meals.

All of our meals are 100% plant-based. We do not allow any animal products (no dairy, meat, or seafood) in our kitchen facility. Some of our meals may contain honey and/or bee pollen which is why we do not label them vegan. This will always be detailed in the ingredient list.

All of our meals are created to have easy-to-digest plant-based protein in order to have a balanced diet. Some of our favourites sources are tempeh, nuts, chia seeds, quinoa, legumes, and leafy greens.

All of our meals are free from gluten, dairy, egg, refined sugar, and preservatives. We can accommodate some allergies modifications, we ask our clients to leave their substitution requests in the "Special Instructions" box at checkout. We can NOT accommodate severe nut allergies as we cannot guarantee that there has been no cross-contamination in our kitchen.

Our meals are intended to serve one person but a few of our meals have different size options that are explained in the product description. Many of our main dishes work great as sides for multiple people!

We have a very small amount of food waste as we use all parts of the plants and order only what we need fresh daily. Any food waste that we do have is picked up by an organic local farmer who feeds it to their live stock. Who knew that cows love citrus rinds and that sheep love juice pulp! We strive to reduce our footprint and are constantly finding new ways to lower our environmental impact.

Ordering & Delivery

Orders for Sunday Delivery must be placed by Friday @ 10pm. Orders fo Wednesday Delivery must be placed by Tuesday @ 2pm. Our menu changes over on Tuesday's at 3pm. If you miss a deadline please send us an email to hello@eatnook.ca

All deliveries on Sundays & Wednesdays are done between 3pm-9pm. You will receive a text message notification on the day of delivery with a tracking link. Please include your delivery instructions in the "Special Instructions" box at checkout. Please include your buzz code & delivery instructions noting if you would like the driver to leave your package with the concierge or if you would like the drive to bring your package up to your unit.

Cities we deliver to: Ancaster, Ayr, Ajax, Baden, Brampton, Brantford, Burlington, Cambridge, Elmira, Elora, Erin, Etobicoke, Guelph, Halton Hills, Hamilton, Kitchener, Milton, Mississauga, New Hamburg, Oakville, Puslinch, Richmond Hill, Scarborough, Toronto, Waterloo, Woodstock, York

Delivery Charges:

  • Ayr, Baden, Cambridge, Guelph, Kitchener, New Hamburg, Puslinch, Waterloo:
    • Under $120 - $8 delivery
    • Over $120 - $5 delivery
    • Over $250 - Free delivery
  • Brantford, Elmira, Elora, Erin, Halton Hills, Milton
    • Under $140 - $9 delivery
    • Over $140 - $5 delivery
    • Over $250 - Free delivery
  • Ancaster, Brampton, Burlington, Etobicoke, Hamilton, Mississauga, Oakville, Richmond Hill, Scarborough, Toronto, York
    • Under $140 - $9 delivery
    • Over $140 - $5 delivery
    • Over $250 - Free delivery

If you see that we do not deliver to your area send us an email! We are always looking for areas to expand too!

If your postal code is not accepted please send us an email to hello@eatnook.ca as we are always looking to expand!

Yes! You can select free store pick up at checkout. Our hours of pick up are 8am-3pm Monday to Thursday at our commissary located at 990 Bishop St. N, Unit #4, Cambridge, Ontario.

Our meals are packaged in individual paper compostable container with bio-plastic lids that are compostable in commercial facilities. We also partner with Be.Friendlier to provide a completely zero-waste reusable option. When selecting your meals you can choose to pay a small deposit of $0.50 per container which you will receive back once you return the container at one of the many Be.Friendlier drop off locations which can be found using their app.

Yes! We have partnered with Friendlier, a local re-useable container company, to offer the option to have your meals packaged in one of their reusable containers. There is a "Re-Usable Container" option in the product description which will charge a $0.50 deposit on each container. When you are done simply wash, scan, & drop off the container at one of the participating locations in Ontario to receive your deposit back!

If you did not receive your delivery please email us at hello@eatnook.ca and we will get back to you as soon as possible.

You can request to cancel your order up until 48 hours from delivery. The full value of the order will be refunded with a 5% transaction fee. Cancellation requests made within 24 hours of delivery date/time will receive a 50% refund.